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Restart your NAS: Another very effective solution, even if seemingly trivial, is that of a simple restart of your NAS. Follow the instructions in the image below. SYNOLOGY CLOUD STATION DRIVE NETWORK ERROR UPDATESelect “ Synchronize with NTP server” then click Update Now. Time and settings: Go to Control Panel / Regional Options / Time tab / Time Setting. the error message connection failed while trying to connect Synology Drive. Go to IPv4 and select Get Network configuration automatically (DHCP) then click OK. What are the feature differences between Synology Drive and Cloud Station. Follow the instructions in the image below.Īfter you click on the Edit tab, a new window will open. If you cannot connect to the host Synology NAS device you can go to Control Panel > Network > General to enable proxy. Thus allowing to forward the external connection from the internet to your Synology. SYNOLOGY CLOUD STATION DRIVE NETWORK ERROR INSTALLMissing default gateway: Go to Control Panel / Network / Network Interface / select your LAN 1 or Bond 1 then click on the Edit tab. Install Cloud Sync if not already installed from the Package Center. Which is why you have to set up the CloudFlare DNS or the Google DNS on your Synology NAS, which you can do by following my step by step guides. In some cases, access to support pages is also restricted.ĭNS problems: Some ISPs (Internet Service Providers) assign an automatic Primary and a Secondary DNS by default, and sometimes these DNSs can experience some connection errors which cause us to not be able to open some Internet addresses. Note: If Synology Package Center is not accessible, other Synology web pages such as the community forum or the main website are also likely not accessible either. And I speak from personal experience when I say this. The incidents are reported by Synology itself after a few hours, if not days, after they happen. So, to see the status in real time you need to monitor the “ Synology Service Status” page, but be careful: even if the page should be monitoring the situation in real time, it’s actually not real time. Synology Server Problems: Most of the time the problem is attributable to issues on Synology servers. Below are 5 possible solutions for the Connection Failed problem that should solve the issue: (click the hamburger or three dots) Select Settings. Please Check Your Network and Time Settings. After a bit of searching on google and this community post, got the way to resolve by following the steps below, they apply to Windows 10 in particular, Navigate to Synology Client. When they try to connect to Package Center, they get the following error message: Connection Failed. More and more people have been messaging me saying they are having trouble connecting to Synology’s Package Center. ![]()
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